Ep 7. Fast Food Tech

In season 1, episode 7 of Fast Food Mania, titled Fast Food Tech, host Jon Hein explores the different technologies used in various fast food establishments. Hein begins his journey at a McDonald's in New York City, where he discovers the chain's self-service kiosks. He learns how these kiosks have helped McDonald's to streamline their ordering process by allowing customers to place their own orders without having to wait in long lines. Hein also learns how these kiosks have helped to increase customer satisfaction by allowing customers to customize their orders exactly the way they want them.

Next, Hein visits a Wendy's in Ohio, where he discovers the chain's mobile ordering app. He learns how this app allows customers to order their food ahead of time and pick it up without having to wait in line. Hein also learns how the app allows customers to customize their orders and even save their favorite orders for future use.

Hein then travels to a Taco Bell in California, where he explores the chain's use of artificial intelligence. Hein meets with Taco Bell's chief digital officer, who explains how the chain is using AI to improve the customer experience. Hein learns how the chain is using AI to analyze customer data and make recommendations based on their order history and preferences. The chief digital officer also shows Hein how the chain is using AI to power their chatbot, which allows customers to place orders and ask questions through Facebook Messenger.

After exploring the technologies used by various fast food chains, Hein concludes his journey at a McDonald's in Baltimore, where he discovers the chain's use of digital menu boards. Hein learns how these menu boards allow McDonald's to display more items and promotions than their traditional static menu boards. Hein also learns how these boards can be customized to display different items and promotions at different times of the day.

Throughout the episode, Hein also meets with various experts in the fast food industry, including a consultant who specializes in fast food technology and a chef who has worked with several fast food chains. These interviews provide a deeper insight into the technological advancements being made in the fast food industry, as well as their impact on the customer experience.

Fast Food Tech is an informative and entertaining episode of Fast Food Mania that explores the different technologies being used in the fast food industry. The episode provides an in-depth look at how these technologies are improving the customer experience and streamlining the ordering process. It also showcases some of the innovative ways fast food chains are using artificial intelligence to personalize the customer experience and gain insights into customer preferences. Overall, Fast Food Tech is a must-watch for anyone interested in the intersection of technology and fast food.