Ep 3. Cambridge Hotel

In the third episode of season 1 of Hotel Hell, Gordon Ramsay visits the Cambridge Hotel in Cambridge, New York, to help struggling owners John and Tina. The Cambridge Hotel, which was built in 1885, was once a thriving business, but in recent years, it has fallen on hard times and is in desperate need of a makeover.

When Gordon arrives, he is immediately struck by the hotel's shabby appearance and outdated decor. The lobby is cluttered and chaotic, and the guest rooms are small and dingy. Gordon also discovers that the hotel's kitchen is in disarray, with poor hygiene and inconsistent food quality.

To get to the root of the problems, Gordon spends time with the owners and staff and observes their daily routines. He discovers that John and Tina are struggling to communicate effectively and that the staff lacks training and direction. Gordon also exposes the lack of structure in the kitchen, where the head chef lacks experience and control.

Gordon sets out to revamp the hotel's decor, bringing in a team of designers to give the place a fresh, modern look. He also trains the staff in cleaning and hospitality skills, and teaches the chef new recipes and techniques to improve the food quality.

Throughout the episode, tensions run high as John and Tina struggle to adapt to the changes and clash with Gordon's tough love principles. However, as the makeover progresses, the owners begin to see improvements in both the hotel's appearance and their personal communication.

In the end, Gordon holds a grand reopening, inviting local residents to check out the revamped Cambridge Hotel. The response is overwhelmingly positive, with guests praising the new decor and improved hospitality. The hotel staff is also energized by the changes, and John and Tina express their gratitude to Gordon for helping them turn their business around.

Overall, the episode is a classic example of Gordon Ramsay's no-nonsense approach to hotel makeovers, and fans of the show will not be disappointed. Viewers can expect a mix of drama, humor, and heartwarming moments, as well as some valuable insights into the hospitality industry.