Ep 3. The Town's Inn, Part 1

In Hotel Hell season 3 episode 3 titled "The Town's Inn, Part 1," world-renowned chef and hospitality expert Gordon Ramsay visits The Town's Inn, a historic hotel located in Harper's Ferry, West Virginia. The establishment has been around since the 1840s and was once a bustling destination for visitors to the town. However, in recent years, the hotel has fallen into disrepair and is struggling to stay afloat.

Ramsay is greeted by the owner, Carissa, who admits that she has poured her heart and soul into the business but is still unsure why it isn't thriving. The hotel's occupancy rate is at an all-time low, and Carissa is barely breaking even. She's not sure what the problem is, but she's hoping that Ramsay can help her figure it out.

As soon as Ramsay steps into the hotel, he notices that it's in dire need of renovation. The decor is outdated and tired, with old carpets and wallpaper that have seen better days. The furniture is shabby, and the common areas are cluttered with random trinkets and decorations.

Ramsay is also concerned about the cleanliness of the hotel. He discovers that the housekeeping staff is struggling to keep up with the workload, and there are dust and cobwebs in almost every corner. The kitchen is also unorganized, and the food that's being served to guests is bland and uninspired.

Ramsay tries to get to the bottom of the hotel's issues by talking to the employees and guests. He discovers that Carissa is a bit of a micromanager who doesn't trust her staff to take on important tasks. The employees feel undervalued and overworked, which is contributing to the lack of quality service and hospitality.

The guests, on the other hand, are unhappy with their experiences at the hotel. They complain about the lack of amenities, including the absence of a proper bar area and spa. They also criticize the hotel's outdated decor and lack of attention to detail.

Ramsay decides to take matters into his own hands and gives the hotel a much-needed makeover. He revamps the rooms with modern decor, new carpets, and fresh wallpaper. He also creates a new menu for the restaurant, introducing new dishes that are both flavorful and unique.

In addition, Ramsay invites a local historian to the hotel to give a talk on the history of the town. The guests are thrilled with the educational experience, and it helps to create a sense of community within the hotel.

Overall, Ramsay's efforts seem to be paying off. The employees are motivated and working together as a team, and the guests are raving about their experiences. Carissa is thrilled with the changes Ramsay has made and hopes that the momentum will continue into the future.

This episode of Hotel Hell is the first part of a two-part series, and viewers will have to tune in next week to see how the hotel continues to evolve under Ramsay's guidance.