Ep 1. Gurney's Inn - Montauk, NY

In the first episode of Hotel Impossible's first season, hotel expert Anthony Melchiorri travels to Montauk, NY to revive the struggling Gurney's Inn. The hotel, which was once a popular destination for celebrities, has fallen on hard times and is in desperate need of a makeover.

Upon his arrival, Melchiorri is shocked by the state of the property. The grounds are unkempt, the rooms are outdated and dirty, and the staff seems disorganized and unprepared to tackle the hotel's problems. Melchiorri quickly gets to work, identifying the key issues that are keeping the hotel from succeeding.

One of the biggest problems he discovers is a lack of leadership. The hotel's owner, Paul Monte, is absent and uninvolved in the day-to-day operations, leaving the staff to fend for themselves. Melchiorri works with Monte to establish a plan for improving communication between himself and the staff, and for setting clear goals and expectations for everyone involved.

Another major issue is the cleanliness of the hotel. Melchiorri notes that the rooms are dirty and have an unpleasant odor, and that the pool area is in disrepair. He brings in a team of housekeepers to deep clean the rooms, and works with the staff to establish a routine for keeping them clean and welcoming for guests.

Melchiorri also looks at the hotel's amenities, noting that they are outdated and unappealing. He suggests updating the spa and fitness facilities, adding new activities for guests to do on the property, and creating a more welcoming atmosphere in the lobby and common areas. He also encourages Monte to promote the hotel's location and history, which he believes are key selling points to potential guests.

Throughout the episode, Melchiorri faces resistance from some members of the staff who are resistant to change. However, he remains firm in his beliefs and works to win over those who are skeptical. He emphasizes the importance of putting the needs of the guests first, and of creating a welcoming environment that will keep them coming back for years to come.

By the end of the episode, Melchiorri has helped turn the hotel around. The rooms are clean and welcoming, the amenities have been updated and improved, and the staff is more organized and focused. Monte expresses his gratitude for Melchiorri's help, and seems optimistic about the hotel's future.

Overall, the first episode of Hotel Impossible sets the tone for the rest of the season. Melchiorri's expertise and commitment to improving struggling hotels shines through, and the episode serves as a reminder of the importance of good leadership, communication, and a commitment to excellence in the hospitality industry.