Ep 12. The Vermont Inn - Mendon, VT

In the twelfth episode of the first season of Hotel Impossible, host Anthony Melchiorri visits The Vermont Inn, a bed and breakfast located in Mendon, VT. The inn has been in operation for over 60 years and is run by a struggling family that can't seem to get a handle on the business. The family has been on the verge of losing their business for years, and they have been struggling to keep up with the competition in the area.

Upon arriving at the inn, Melchiorri notices several major issues that need to be addressed. The lobby is cluttered with too many decorations, making it look more like a thrift store than a hotel. The rooms are outdated and poorly maintained, with broken furniture, dirty carpets, and an overall lack of cleanliness. Additionally, the inn does not offer any amenities, such as a pool or fitness center, which is a major disadvantage in a highly competitive industry.

Melchiorri begins his assessment of the inn by talking to the family members who own and operate it. He quickly discovers that they are not operating the business effectively and have no clear management structure or plan. The family members each have their own ideas about how to run the inn, but they are not on the same page and are not working together to improve the business.

Melchiorri then begins to work his magic, giving the inn a much-needed facelift. He removes the excess decorations in the lobby, giving the space a more open and inviting feel. He also updates the rooms with new furniture, bedding, and decorations. The changes are immediately noticeable, and guests are impressed with the new look and feel of the inn.

In addition to the cosmetic changes, Melchiorri also addresses the operational issues at the inn. He creates a new management structure, appointing one family member as the general manager and giving each family member a specific role and set of responsibilities. He also helps the family create a new marketing plan and website, which will help them attract more guests and compete with other inns in the area.

At the end of the episode, the family is thrilled with the changes that Melchiorri has made to their business. They are finally seeing the potential for success and are looking forward to a bright future for The Vermont Inn. The guests are also impressed with the changes, and the inn is quickly becoming a popular destination for travelers in the area.

Overall, the twelfth episode of Hotel Impossible is a heartwarming and inspiring story of a struggling family business that is given new life with the help of a hotel expert. The changes that are made to the inn are not only cosmetic but also operational, which will ensure that the business can continue to thrive in the future.