Ep 10. Gardenia Resort, Jamaica

Marathon-running hotelier Anthony Melchiorri is back with another episode of "Hotel Impossible" Season 2 Episode 10 named "Gardenia Resort, Jamaica." In this episode, he is on a mission to help the struggling Gardenia Resort, which is located in Jamaica. The resort is rundown, and the owners have no idea how to fix it.

The resort is located on the beach, and the location is beautiful, but the resort itself is in bad shape. The rooms are outdated, and the paint is peeling. The pool area is dirty, and the landscaping is overgrown. The staff is also demotivated, and there is a high staff turnover rate.

Anthony starts his review by going incognito and staying at the resort to experience what the guests do. He is surprised to find that the check-in process is disorganized and that the front desk staff is unhelpful. The rooms are not welcoming, and the towels and bedding are stained. The guests are also unhappy with the lack of amenities, and the food and drinks are sub-par.

Anthony then meets the owners and discusses their vision for the hotel. He discovers that they have no experience in the hotel industry and that they are not sure where to start. He also discovers that they have not invested in their staff or the resort's upkeep.

Anthony's first step is to motivate the staff. He conducts a training session to improve their customer service skills. He also introduces a new uniform policy and gives them a sense of pride in their jobs. He then sets his sights on the rooms. He brings in a team of professionals to give the rooms a complete overhaul. He upgrades the bedding, towels, and amenities to make them more luxurious. He also ensures that the rooms are spotless and that there are no signs of wear and tear.

Anthony also improves the pool area by cleaning it and replacing the broken tiles. He also hires a landscaping team to trim the bushes and trees to open up the sea view. He creates a new poolside menu with healthy options, and it's a hit with the guests.

The food and beverage menu are also reworked, and the chefs introduce Jamaican dishes to the menu. Anthony also introduces a bar program that includes local spirits and cocktails that are popular with the guests.

In the end, the Gardenia Resort undergoes a complete transformation. The guests are delighted with the changes, and the staff is motivated and proud of their jobs. The owners are pleased with the improvements and are confident that the resort will thrive. Thanks to Anthony, the Gardenia Resort is now a place that guests want to return to.