Ep 12. Sleeping on the Job

In season 5 episode 12 of Hotel Impossible, titled "Sleeping on the Job," renowned hotel expert Anthony Melchiorri travels to a hotel in Blue Ridge, Georgia that is struggling to stay afloat. The property, named Sylvan Valley Lodge, is owned by a couple named Jeannette and Matt who have poured their life savings into the business but are facing financial ruin due to their lack of experience and poor management skills.

Upon arriving at the hotel, Anthony quickly assesses the situation and is shocked by the state of the property. The rooms are outdated and dingy, the restaurant is subpar, and the overall atmosphere is lackluster. Anthony's first order of business is to inspect each room and identify the major issues that need to be addressed. He discovers that many of the rooms are in need of a deep cleaning and repairs, and the linens and towels are old and worn.

As he continues to explore the property, Anthony meets with Jeannette and Matt to discuss their management style and find out what changes they are willing to make. It becomes clear that they are not taking their roles as hotel owners seriously and are relying on their staff to do everything for them. Anthony stresses the importance of being hands-on and leads by example, taking charge in the kitchen to show them how to properly prepare a meal.

Anthony also spends time with the hotel's staff, including the chef, housekeepers, and front desk associates. He identifies areas for improvement and provides them with guidance and support. He emphasizes the importance of providing excellent customer service and creating a welcoming atmosphere for guests.

Throughout the episode, Anthony works tirelessly to transform the hotel and turn it into a profitable business. He enlists the help of his team to revamp the rooms, update the decor, and improve the restaurant. He also creates a new marketing strategy to attract more guests, including targeting the local wine industry and offering wine tasting events.

As the episode comes to a close, Anthony reveals the stunning transformation of Sylvan Valley Lodge. The rooms are refreshed and modern, the restaurant has been upgraded, and the staff is energized and motivated. Jeannette and Matt are thrilled with the changes and are committed to maintaining the new standards.

"Sleeping on the Job" is a powerful episode that showcases Anthony's expertise and dedication to the hospitality industry. He proves that with hard work and a willingness to learn, even struggling hotels can become successful businesses.