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William Jack Duegel prides himself and his restaurant on proving the best customer service possible. Will strongly believes that the customer is king and should be treated that way. On the show Restaurant Stakeout, Will help restaurants that are losing money due to poor customer reviews. Will and his crew want to get to the bottom of the problem and see how the restaurant operates when no one is looking.

A restaurant owner contacts the show if they are no losing money. They can have great food but are still losing customers. Will and his team set up hidden cameras in the restaurant so they can watch the employees when the owner is out of the building. Will and the owner then watch the behavior of the staff. The owner has told no one that there will be hidden camera or that the staff is going to be watched.

William sets up several customer services test such as returning food, special requests, and general customer services. He is then able to identify the problem areas of the establishment. Some of the behaviors of the employees amazes and saddens the owner. The employees are caught goofing off, on their cell phones, and being rude to customers. They have also been caught giving away free food, drinking alcohol on the job, and stealing money. Some employees have been fired due to their behavior. Will also tells the owner if there is problem with the management and how they can improve running the company to provide better customer service.

After watching the employee for a couple of days Will and the owner reveal what they have been doing. Will then sits down with the employees, discusses their behaviors, and gives them ways they can improve to be better at their job. He then comes back six weeks later to see how the restaurant is doing. Thanks to the help from Will and the hidden camera most restaurants are able to fix their customer service issues and once again become profitable.

Wednesday 10:00 PM et/pt on Food Network
5 Seasons, 57 Episodes - Currently Airing
March 11, 2012
Food, Reality
4.8/10
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Restaurant Stakeout Full Episode Guide

  • Willie tries to humble a stubborn owner of a pizzeria in Oakland Park, N.J.

  • Willie Degel attempts to reinvent the Brookside Grill in Highland Mills, NY.

  • The Stress Factory in New Brunswick is desperate for Willie's help.

  • The daughter of restaurateur fears Villa Monaco will shut down.

  • Ricky tried to rescue his mother's restaurant after a massive theft. However, with the lack of money and a spoiled staff, Willie Degel does the unthinkable.

  • Willie intervenes to help Mario's Tutto Bène, a family restaurant in Union, N.J.

  • Willie tires to improve the reputation of Oh' Brian's On the Green in Clark, NJ.

  • Willie tries to help Ricardo from Gina's Bistro in Las Vegas turn his dream of coming to America from Italy into a success story.

  • Willie tries to save former professional hockey player Bob Fleming's struggling Hammer's Grill and Bar.

  • Willie Degel tries to rescue Sonrisa Grill so the owner can reunite her family.

  • Willie Degal tries to rescue Vinny and his pizza restaurant in Boulder City, Nev., near the Hoover Dam. Despite having years of experience and working about 75 hours a week, Vinny is struggling.

  • Osaka's Japanese Cuisine is the first sushi restaurant in Las Vegas. The staff is getting out of hand and the owner needs help to get things under control.

  • Tommy decided to invest his entire retirement into purchasing Buon Gusto Italian Restaurant in Las Vegas so that he and his chef son, Joel, could run it together. But without any restaurant experience, Tommy is overwhelmed and now he's seeing his retirement nest egg vanish.

  • Willie comes to the aid of Bob, owner of Junction 46 in Ledgewood, N.J. Initially successful, business has plunged. On top of a failing business, Bob has health issues.

  • Willie tries to keep the doors of the Division Street Grill open as it celebrates it's fifteenth anniversary.

  • Willie offers help to lifelong best friends and current business partners Joe and Gene. Four years ago the former Wall Street hotshots opened Somers 202 in Yorktown Heights, N.Y. and found instant success among locals. But lately, business has bottomed out.

  • Willie comes to the rescue of Rich and Jeanie, owners of 12 Grapes Wine Bar in Peekskill, N.Y. Five years ago, Rich retired from his corporate job to fulfill his lifelong dream of owning a music venue/restaurant.

  • Willie helps former boxing champ Nikko find success in his family owned restaurant, A Plate of Soul, in Jamaica, N.Y.

  • Willie helps cousins organize their staff and reverse their failure at the high-end Italian restaurant VB3 in Jersey City, N.J.

  • Willie helps Pat, the chef/owner of PK's Restaurant & Lounge in Staten Island, N.Y. to keep his dream alive.

  • Willie is called in to help husband and wife Larry and Joan, owners of The Original Mama Angelo's in North Arlington, N.J., to help their family-style Italian restaurant avoid closing it's doors.

  • Williey attempts to help a first time restaurant owner of Beso Restaurant and Bar in Brooklyn learn the ins and outs of the business.

  • Willie attempts to rescue 90 Park in North Bergen, N.J. Due to a family illness, chef/owner Antonia shifted her attention away from the restaurant and now she's paying for it, even borrowing against her house to keep the business running.

  • Willie attempts to rescue Dena, owner of BlonDee's Bistro & Bar in Huntington, N.Y. Dena opened BlonDee's a year ago as a way to support her three children, but after an unfavorable review from the New York Times, she spends all of her time at the restaurant and away from her kids.

  • Willie helps Alan, the owner of Sugo Cafe, a family-run business in Long Beach, N.Y. For the past six years, he has soaked everything he has into the business, even at the cost of spending time with his family.

  • Joe is struggling as a first-time restaurant owner. After his mother's passing, Joe took a risk and used his inheritance to open Joe Broadway's Billiards & Sports Pub in Staten Island, N.Y.

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