Ep 10. The Place Is a Ghost Town!

In this episode of Restaurant Stakeout season 3, titled "The Place Is a Ghost Town!", host Willie Degel visits a struggling restaurant in New Jersey. The restaurant, once a popular spot for locals, has seen a dramatic drop in business and the owner is desperate for answers.

Degel and his team set up hidden cameras throughout the restaurant to observe the staff and customers. What they discover is shocking. The staff is disorganized and unfocused, often slacking off and neglecting their duties. The kitchen is understaffed, causing long wait times for food and mistakes in orders.

But the biggest problem with the restaurant is the lack of atmosphere. The decor is outdated and uninviting, and there are no events or specials to draw in new customers. Degel decides to implement a series of changes to revamp the restaurant's image and give it a much-needed boost.

First, he hires a new chef to revamp the menu and improve the quality of the food. The chef introduces a number of new dishes that incorporate local ingredients and flavors, and Degel works with the owner to introduce happy hour specials and live music events to draw in new customers.

Degel also works with the staff to improve their training and focus on providing excellent customer service. He implements a new system for taking orders and expediting food, and encourages the staff to interact with customers and make them feel welcome.

As the changes take effect, the restaurant sees a dramatic increase in business. Customers are raving about the improved food and service, and the atmosphere is much more inviting. The owner is thrilled with the results and grateful for Degel's help.

Overall, "The Place Is a Ghost Town!" is a compelling episode that highlights the challenges faced by struggling restaurants and the impact that small changes can make. It is a must-watch for anyone interested in the restaurant industry or looking for tips on improving their own business.