Ep 12. Division Street Disaster

Tony is back to rescue another restaurant that is on the brink of going under. This time he is headed to Division Street, where he has been called upon to help a struggling Indian restaurant. The owners of this restaurant have poured all of their savings into making the restaurant a success, but things have not gone according to plan. The owners do not seem to understand the different aspects of running a restaurant. They are constantly at each other's throats and cannot seem to agree on anything.

The restaurant has a unique and interesting menu. The owners have done an excellent job with the décor and atmosphere. However, the food and service are far from up to par. The restaurant has earned a bad reputation for the consistency of their food and the wait times for service. Customers have been vocal about their dissatisfaction, and it has resulted in negative reviews and dwindling business.

Tony arrives on the scene and immediately sets to work. He puts his team to work on setting up hidden cameras and microphones to capture the goings-on in the restaurant without being detected. After observing the restaurant for a few days, Tony is able to conclude that the staff is simply not motivated enough to work hard. They have become complacent and have not been properly trained to work efficiently. Tony also discovers that the owners' constant arguing and bickering is driving away customers.

Tony has a frank discussion with the owners and lays out his findings for them. He urges them to take his advice and work together as a team. He emphasizes the importance of hiring experienced staff who know how to work in a restaurant setting. Tony also offers his services to train the staff on how to efficiently run the restaurant, to improve the quality of the food, and to provide exceptional service.

The owners are hesitant at first, but they realize that they are running out of options. They cannot afford to keep the restaurant open in its current state. They agree to take Tony's advice and commit to working as a team. Tony sets to work on training the staff and improving the quality of the food. He teaches the staff the importance of timing, communication, and multitasking in a busy restaurant setting.

Throughout the process, Tony's team keeps a watchful eye on the restaurant's operation. They capture footage of the staff's progress and record the reactions of customers to the changes that have been implemented. Tony returns a few days later to check on the restaurant's progress, and he is pleased with the results. The staff is working in harmony, the food is improved, and the service is exceptional. Customers are returning and leaving positive reviews.

In the end, the owners realize the importance of teamwork and proper training. They have learned that running a restaurant is not just about the food and décor, but also about creating a positive customer experience. Tony has helped them turn the restaurant around and given them the tools they need to continue running a successful establishment.