Ep 10. Earth Moon Sun: Western Springs, Ill.

Tabatha's Salon Takeover is a reality TV show that airs on Bravo TV. The show is hosted by Tabatha Coffey, an Australian hairstylist and salon owner who travels across the United States to rescue struggling hair salons. In each episode, Tabatha evaluates the salon's operations, staff, and customer service before implementing a plan to turn the business around.

In this episode, titled Earth Moon Sun: Western Springs, Ill., Tabatha visits a salon in Western Springs, Illinois, called Earth Moon Sun. The salon is owned by Fannie, who has been in business for over 20 years. Fannie is passionate about her salon and her employees, but her personal life has been taking a toll on her business. Fannie has been going through a divorce and has been absent from her salon for weeks at a time, leaving her staff to run the business without proper supervision or direction.

The salon's staff consisted of seven employees, including stylists, assistants, and receptionists. Many of the employees had been with the salon for years and had grown accustomed to running the business without Fannie's input. Tabatha noticed that the staff lacked motivation and was not fully engaged in their work. The salon was also suffering from poor customer service reviews, which led to a decline in business.

Tabatha's first task was to evaluate the salon's operations and identify the areas of improvement. She observed the staff interacting with clients, analyzing the salon's workflow, and assessing the salon's cleanliness. Tabatha noticed that the staff lacked professionalism and did not adhere to the salon's dress code. She also found that the salon was cluttered, disorganized, and needed a deep cleaning.

After her initial assessment, Tabatha met with Fannie to discuss her plan to turn the business around. Tabatha emphasized the importance of leadership and communication and encouraged Fannie to be more present in her business. Tabatha also suggested that Fannie implement a new dress code policy and encourage professionalism within the staff. Lastly, Tabatha explained the importance of customer service and the need to emphasize the customer's experience.

The next step in the process involved a staff meeting. Tabatha facilitated a discussion among the staff members and encouraged them to share their opinions and concerns. Many of the employees expressed their frustrations with the lack of leadership and direction from Fannie. Tabatha addressed these concerns and emphasized the need for teamwork and accountability.

After the staff meeting, Tabatha began implementing her plan. She worked with the staff to clean and organize the salon. She also helped the salon develop a new dress code policy, which included uniforms for the staff. She coached the staff on customer service best practices, emphasizing the importance of a positive attitude, active listening, and addressing customers by name.

In addition, Tabatha worked with a hairstylist at Earth Moon Sun who lacked technical skills. Tabatha helped the stylist develop new cutting and coloring techniques and coached them on how to communicate better with clients.

By the end of the episode, Tabatha had transformed Earth Moon Sun's business operations and staff performance. The salon was cleaner, more organized, and professional-looking. The staff was more motivated, engaged, and focused on providing excellent customer service. Thanks to Tabatha's guidance and leadership, Fannie and her team had a renewed sense of enthusiasm for their salon business.