Ep 18. MGM Grand Las Vegas

Undercover Boss season 2 episode 18 follows the CEO of the MGM Grand Las Vegas, Scott Sibella, as he goes undercover to experience the everyday operations of his massive resort and casino. As the CEO of one of the largest hotels in the world, Scott believes it’s important to know every aspect of his business, from the front lines to the back of house.

Scott takes on various jobs within the hotel, including working as a waiter in a restaurant, an exterminator, and a pool maintenance worker. He also spends time in the security surveillance room, observing how security handles various situations.

Throughout his experience, Scott encounters a variety of employees, from hardworking and dedicated individuals to those who aren’t meeting their potential. He learns from each interaction and gains valuable insight into what it takes to keep the MGM Grand Las Vegas running smoothly.

One standout moment of the episode is when Scott befriends a young employee named Katie, who works in housekeeping. Scott is touched by Katie’s positive attitude and her story of overcoming personal struggles to be where she is today. He also bonds with another employee named Junior, who works in the facilities department. Junior shows Scott the true value of hard work and dedication, and Scott is grateful for the opportunity to work alongside him.

During his time working at the MGM Grand Las Vegas, Scott faces several challenges, including dealing with difficult customers and managing large groups of people. He observes how staff members handle these situations and offers valuable feedback on how to improve customer service.

At the end of the episode, Scott reveals his true identity to the employees he’s worked with over the past few days. He expresses his gratitude for their hard work and dedication, and gives several employees bonuses and promotions.

Overall, this episode of Undercover Boss provides an insightful look into the operations of one of the largest hotels in the world. Scott Sibella’s experience working with his employees shows the importance of understanding every aspect of a business, and the value of hard work and dedication in achieving success.