Ep 19. Synagro

The show Undercover Boss is a reality television series that follows high-ranking executives as they go undercover in their own companies to see how their businesses are actually running at the operational level. In season 2 episode 19, we follow the CEO of Synagro, a waste management company that specializes in creating renewable energy from organic waste. The CEO, Bill Massa, wants to see firsthand how his employees are dealing with the challenges of running Synagro and how their work is impacting the environment.

At the beginning of the episode, we see Massa disguise himself as a new hire at a Synagro facility in Florida. He's nervous about how he'll be able to handle the job and hopes that he won't be recognized by any of his employees. The first job he's given involves shoveling tons of organic waste, which includes everything from food scraps to animal manure. Massa is surprised by how physically demanding the work is and how little time his team has to take breaks.

Later on, Massa works as a truck driver for Synagro, transporting the waste from facilities to treatment plants. He's impressed by the safety measures in place, which include mandatory checks and balances to ensure that the waste is being moved and treated safely. However, he's also worried about the environmental impact of the work that Synagro is doing and wants to find ways to make the company more sustainable.

Throughout the episode, Massa also spends time with different employees of Synagro, learning about their personal stories and struggles. He meets employees who have been with the company for decades, as well as newer hires who are just starting out. He's moved by their dedication to their work and their commitment to keeping the environment clean.

One employee that stands out to Massa is Dave, an operator at the treatment plant. Dave has been with Synagro for over 20 years and is one of the company's best employees. However, Massa learns that Dave has been struggling to make ends meet as he supports his disabled wife and two children. Massa is touched by Dave's story and decides to help him out by giving him a raise and purchasing a new wheelchair for his wife.

As the episode comes to a close, Massa reveals his true identity to the employees and thanks them for their hard work. He shares his own personal experiences from working in the company and promises to make changes to improve the workplace for everyone. The employees are shocked and grateful to hear from their CEO and appreciate the opportunity to share their thoughts and concerns.

Overall, season 2 episode 19 of Undercover Boss is a touching and inspiring look at how a CEO can learn from his employees and work to make a positive impact on his company and community. It highlights the importance of treating employees with respect and recognizing their contributions, as well as the need to be mindful of the environmental impact of our actions. Massa's journey is both entertaining and heartwarming, reminding us of the power of human connection and compassion.