Ep 9. Subway

During season 2 episode 9 of Undercover Boss, titled Subway, viewers follow the journey of Subway CEO, Don Fertman, as he goes undercover in various roles within the company. Fertman, who has been with the company for over 30 years, wanted to see firsthand how his employees were performing and what improvements could be made to better serve Subway customers.

The episode begins with Fertman undergoing a dramatic transformation to avoid recognition, which includes shaving his head and wearing a fake mustache. He goes undercover as a sandwich artist, a food prep worker, a catering provider, and a delivery driver in various Subway locations across the United States.

As a sandwich artist, Fertman struggles to keep up with the fast-paced sandwich making process. He quickly realizes the importance of having the right tools and training in order to provide customers with the best possible experience. He also witnesses the challenges of working in a high-stress environment, including the pressure of meeting customer demands while maintaining the quality of the product.

In his role as a food prep worker, Fertman learns about the importance of following food safety procedures, such as proper handling of meat and veggies and the correct temperature for storing food. He also learns how crucial it is to work as a team in order to make sure that food is prepared efficiently and correctly.

As a catering provider, Fertman experiences the challenges of coordinating large orders and delivering them to various locations on time. He also witnesses how different Subway franchises work with different delivery services and how this can impact the quality of customer service.

Finally, as a delivery driver, Fertman learns about the difficulties of navigating through heavy traffic and delivering food in a timely manner. He also realizes how important it is to be friendly and courteous to customers, even when faced with challenging situations.

Throughout his journey, Fertman meets several employees who leave a lasting impact on him. He is touched by the story of one sandwich artist who has been with Subway for over 20 years but is struggling to make ends meet due to personal circumstances. He also meets a catering manager who has been with the company for 15 years and has a passion for providing customers with the perfect catering experience.

By the end of the episode, Fertman realizes that there are several changes that need to be made within the company. He feels that Subway needs to invest in better training and equipment for their employees, as well as provide more support to those who are struggling financially. He also recognizes the importance of better communication between different Subway franchises and the delivery services they work with.

Overall, Undercover Boss season 2 episode 9, Subway, is a heartfelt and eye-opening journey that showcases the challenges and rewards of working for a fast-food chain. It highlights the importance of teamwork, good communication, and providing employees with the tools and training they need to provide customers with the best possible experience.