Ep 5. Postnet

In season 4 episode 5 of Undercover Boss, the CEO of Postnet, Steve Greenbaum, goes undercover to observe the day-to-day operations of his printing, marketing, and shipping franchise. Throughout the episode, Greenbaum disguises himself as "Charlie," a potential franchisee, and travels across the country to visit several Postnet locations, meeting with employees and observing their work.

During his undercover mission, Greenbaum discovers that some employees are facing challenges that have gone unnoticed by upper management. For example, he meets an employee struggling to take care of her disabled son while also working full-time at Postnet. He also learns that some employees feel undervalued and undercompensated for their work.

Greenbaum is moved by the stories of his employees and takes action to improve working conditions. He provides the employee with the disabled son with additional paid time off to take care of her son, and he also gives a deserving employee a promotion. He also learns ways in which he can improve communication and training to better support his employees.

Throughout the episode, Greenbaum also gains a better understanding of the challenges that franchisees and owners face when running a business. He sees firsthand the pressure to meet revenue goals and manage finances. He also discovers innovative and successful strategies implemented by some franchisees that he can apply to other Postnet locations.

Overall, season 4 episode 5 of Undercover Boss offers an insightful and heartfelt look into the inner workings of Postnet, highlighting the hard work and dedication of its employees and the challenges of owning a franchise. Greenbaum's undercover mission leads to positive changes within the company and highlights the importance of valuing and supporting employees.