Ep 9. Boston Market

In season 4, episode 9 of Undercover Boss, the CEO of Boston Market, George Michel, goes undercover within his own company to experience a day in the life of his employees and gain insight into the company's operations.

George begins his undercover journey by posing as a new employee named "Frank" at a Boston Market restaurant in New York City. As he works alongside the cooks and cashiers, George discovers the challenges that come with working in a fast-paced environment and the importance of keeping customers satisfied. He also realizes the need for better training and communication among employees.

Next, George travels to a Boston Market kitchen in Chicago where he meets "Steven," a kitchen manager who has been with the company for over 20 years. George is impressed with Steven's dedication to his job and the passion he has for the company's food. However, George learns about the lack of resources and equipment in the kitchen and the impact it has on Steven and his team's ability to do their job effectively.

George's third stop is at a Boston Market restaurant in Texas. Here, he works with "Edward," a dishwasher who has been with the company for only a few months. George is moved by Edward's story of how Boston Market has helped him turn his life around and how he is grateful for this new opportunity. However, George also hears about the challenges Edward faces, including the long hours and low pay, and realizes the need for improvements in employee benefits and compensation.

In the final leg of his journey, George visits a Boston Market location in Washington, D.C. where he works with "Brittany," a server who is also a single mother. George hears about the struggles Brittany faces in balancing her job and her family responsibilities. He is impressed with the dedication and hard work she puts into her job, despite facing personal challenges and obstacles.

Throughout his undercover experience, George gains a better understanding of his company and the people who work for him. He realizes the need for improved communication, training, and resources to help his employees do their job more effectively. He also acknowledges the need for better employee benefits and compensation.

At the end of the episode, George reveals his true identity to each of the employees he worked with and thanks them for their hard work and dedication. He also shares his plans to make improvements within the company to better support and value his employees.

Overall, Undercover Boss season 4, episode 9 provides a compelling and emotional journey as George Michel dives into the world of his employees at Boston Market and gains a new perspective on his company and its operations.