Ep 11. Mohegan Sun

Undercover Boss is a reality television series that follows high-ranking executives as they go undercover in their own companies, working alongside employees and learning about the day-to-day operations. In Season 5 Episode 11, titled Mohegan Sun, the CEO of Mohegan Sun, the second-largest casino in the United States, goes undercover to get a firsthand look at the operations of the casino.

At the beginning of the episode, the CEO, Bobby Soper, explains that he wants to see how Mohegan Sun is performing, to learn more about his employees, and to find ways to improve the casino's operations. He dons a disguise, using the name "Bob Simons," and sets out to work undercover in various positions on the casino floor.

Throughout the episode, Soper works in a number of different jobs, from busing tables in the restaurants to serving drinks on the casino floor. He meets employees from all walks of life, including a mature dealer who is passionate about his work, a bartender who has been with the company for 19 years, and a pit boss who is struggling to balance her work and family life.

As Soper works alongside these employees, he learns about the challenges they face in their jobs and the ways that Mohegan Sun can improve. He also learns about some of the successes of the company, such as the introduction of a new customer service program that is being well-received by patrons.

Despite the challenges and struggles faced by many of the employees, Soper is consistently impressed by their dedication to their work and their commitment to providing excellent customer service. He is moved by the stories of some of the employees, such as a dealer who is working to support his family and an employee who is supporting her husband through a difficult medical situation.

At the end of the episode, Soper reveals his true identity to the employees he has been working with and thanks them for their hard work and dedication. He also makes a number of changes to the casino's operations based on what he has learned during his time on the front lines.

Overall, Season 5 Episode 11 of Undercover Boss is a fascinating look at the behind-the-scenes work that goes on at Mohegan Sun. It highlights the challenges and rewards of working in the casino industry, as well as the dedication and commitment of the employees who keep the operation running smoothly.