Ep 12. Hudson News Group

Undercover Boss season 5 episode 12, titled Hudson News Group, follows the CEO of Hudson Group as he goes incognito to work alongside his employees and gain a deeper understanding of the challenges they face on a daily basis.

Hudson Group is a travel retail company that operates various stores such as Hudson News, Hudson Booksellers, and Hudson Tech. The CEO, Joe DiDomizio, is determined to learn about the intricacies of his business and identify areas that need improvement.

In this episode, DiDomizio goes undercover as a new hire at various locations across the United States. He starts off by working at a busy airport newsstand, struggling to keep up with the pace and demands of customers. He also works at a book store and a tech store, getting a taste of the different roles his employees play within the company.

Throughout the episode, DiDomizio meets various employees who share their personal stories and struggles while working for Hudson Group. He learns of the financial hardships they face, the lack of opportunities for advancement, and communication issues between management and staff.

DiDomizio also discovers some remarkable employees who go above and beyond for their customers and coworkers. He sees firsthand the importance of recognizing and rewarding exceptional employees who help to drive the success of the business.

The episode culminates in a reveal where DiDomizio meets with the employees he worked with and learns the impact that his presence had on their work experience. He addresses their concerns and offers solutions to improve their work environment and overall job satisfaction.

Overall, Undercover Boss season 5 episode 12 showcases the dedication and hard work of the employees at Hudson Group while shedding light on the challenges they face. It also demonstrates the importance of continuous improvement and taking action to address employee concerns in order to drive the success of the business.