Ep 10. Armando Montelongo

Armando Montelongo, the CEO of Armando Montelongo Companies, goes undercover in the season 6 episode of Undercover Boss. As one of the most successful entrepreneurs in the country, Armando has built a business empire, but he wants to see firsthand the challenges that his employees face on a daily basis.

Armando starts his undercover experience as a rookie construction worker on a job site where he quickly realizes that the work is much harder than he ever imagined. He struggles to keep up with the manual labor and is amazed by the physical strength and endurance of his coworkers. While working on the site, Armando meets his first boss, Tony, who manages safety and quality control. Tony is impressed by Armando's willingness to learn and work hard, but he also sees potential in him to become a leader one day.

Next, Armando goes undercover at one of the company's call centers. He stresses out as he tries to manage the high volume of customer calls and resolve their issues. He receives some guidance from a fellow call center agent, who also helps him see the importance of empathy and listening to customers' needs.

Armando's third stop is at a training session for new real estate agents. He is amazed by the passion and enthusiasm of the trainees, but he also sees the need for further development and support. Armando secretly meets with some of the trainees after the session and discovers that many of them need more guidance and encouragement in order to succeed. He is inspired to create a program to help these agents reach their full potential.

Armando's fourth and final stop is at the company's headquarters, where he meets with some of his top executives to discuss the company's future growth and expansion plans. Armando is impressed by the leadership and strategic thinking of his team, but he also sees the need for better communication and collaboration between departments.

Throughout his undercover experience, Armando is humbled by the hard work and dedication of his employees. He realizes that their success is the key to his own success, and he is committed to providing them with the tools and resources they need to excel.

In the end, Armando reveals himself to his employees and thanks them for their hard work and dedication. He also shares his vision for the future of the company and announces several new programs and initiatives designed to support and develop his employees. The experience has been a valuable lesson for Armando, reminding him of the importance of staying connected to his employees and always striving to improve as a leader.