Ep 6. EmpireCLS

In this episode of Undercover Boss season 6, the CEO of EmpireCLS, David Seelinger, goes undercover to see how his company is faring on the ground. EmpireCLS provides luxury transportation services and Seelinger is curious to see whether their high standards are being upheld by the employees.

Seelinger begins his journey by assuming the identity of "Matt," a recent college graduate who is looking for his first job. He starts off at the chauffeur academy where he gets his first taste of driving the company's luxury cars. Seelinger is surprised to see how well the trainees are doing and is impressed by their willingness to learn. He is also surprised to learn that some of the trainees have come from difficult backgrounds and that this job is a turning point in their lives.

As "Matt," Seelinger gets to work as a dispatcher and also works with the detailing team, where he discovers how rigorous the company's standards are. However, he observes that there is some tension between the detailing team and the chauffeurs, which is having an impact on the quality of the services. While working with the detailing team, Seelinger also learns that some employees have been with the company for over 30 years and that they are deeply committed to their work.

Seelinger also spends time working as a chauffeur and is surprised by the amount of work that goes into ensuring a smooth ride for the clients. He observes that the chauffeurs have to be aware of every detail, from traffic conditions to the temperature in the car. Seelinger also sees first-hand how important it is for the chauffeurs to maintain a professional demeanor at all times.

The highlight of the episode is when Seelinger works with the customer service team. He is excited to see how the employees interact with clients and ensure that their needs are met. However, he also observes that there are certain policies in place that are not working well for the clients. Seelinger realizes that these policies are not in line with the company's values and decides to make some changes.

Towards the end of the episode, Seelinger reveals his true identity to some of the employees he has worked with and thanks them for their hard work. He also shares with them some of the changes he plans to implement based on his experience. The employees are excited and grateful for the changes and are happy to see that Seelinger cares about their concerns.

Overall, this episode of Undercover Boss season 6 provides an inside look into the world of luxury transportation and the dedication of those who work in this industry. Seelinger's experience working in the different departments of EmpireCLS highlights the intricate nature of the business and the importance of paying attention to every detail. The episode also showcases the profound impact that a good leader can have on the company and its employees.