Ep 3. Shoppers World

During season 7, episode 3 of Undercover Boss, viewers are introduced to Shoppers World, a discount retail chain with over 40 locations across the United States that is facing serious financial issues. With declining sales and a lack of corporate guidance, CEO Sam Dushey decides it's time to step into the front lines and work alongside his employees to understand their daily struggles and find areas of improvement to save the company.

Dushey goes undercover as "Sammy," a new employee at one of the Shoppers World stores in North Bergen, New Jersey. As he works in various departments such as clothing and electronics, Dushey is surprised to see the chaotic and disorganized layout of the store, making it challenging for employees to keep the store clean and help customers efficiently. He also observes the limited resources available to employees, such as outdated technology, making it difficult for them to complete tasks effectively.

Along with the operational challenges, Dushey also learns about the personal struggles of his employees. He works with a single mother who is struggling to provide for her children, a man with disabilities who is struggling to make ends meet, and a woman who has been with the company for years but has reached a point of burnout due to the challenging work environment.

Through these interactions, Dushey realizes the importance of investing in his employees and providing them with better resources and support. With this in mind, he comes up with a plan to revamp the stores' layout, update their technology, and restructure their employee training programs. Additionally, he decides to provide better opportunities for career growth and development, including promoting employees from within the company.

As Dushey reveals his true identity to his employees, he surprises them with these changes, which are met with overwhelming gratitude and excitement. The employees express their appreciation for Dushey's willingness to listen to their concerns and make positive changes that benefit everyone.

Overall, Undercover Boss season 7, episode 3 offers a relatable and heartwarming story of a CEO who is willing to step out of his comfort zone and learn from his employees. Viewers see the power of investing in employees and how it can lead to a positive impact on the company's financial success.