Ep 5. Headset Heroes

Emergency Call season 1 episode 5, titled "Headset Heroes," takes viewers behind the scenes of the country's emergency response system. As always, the show is hosted by Luke Wilson, who introduces viewers to the brave men and women who answer the call in times of crisis.

The episode kicks off with a tense situation in Phoenix, Arizona, where a woman calls 911 to report a break-in. The dispatcher who takes the call quickly realizes that the intruder is already inside and the woman is in immediate danger. The dispatcher is able to keep the woman calm while also relaying important information to the responding officers. With the help of the dispatcher, the police are able to apprehend the suspect without incident.

The episode also features a call from a frantic mother who contacts 911 after her 15-year-old son goes missing during a hike in the mountains. The mother called the emergency line when she last heard from her son. The call handler is able to use GPS coordinates to help the search party locate the lost boy. The search effort is complicated by the rugged terrain and the fact that the sun has already set. Despite the challenges, the team is able to locate the boy and bring him safely back to his mother.

Another call takes place in Portland, Oregon, where a 911 dispatcher receives a call from a man whose neighbor has just discovered a dead body in his backyard. The caller provides crucial information that helps the responding officers identify the victim and track down the suspect. The dispatcher must remain calm and focused while communicating with multiple agencies across state lines.

In a heartwarming call, a woman calls 911 when her husband suddenly collapses at home. The caller is able to provide important medical information to the dispatcher, who quickly dispatches an ambulance to the scene. The caller is able to stay calm and encourages her husband to keep breathing while the ambulance arrives. The first responders arrive on the scene and are able to transport the man to the hospital, where he thankfully makes a full recovery.

The episode also features several calls that demonstrate the importance of good emergency preparedness. In one call, a woman with a medical condition calls 911 after locking herself out of her house while her medical equipment is still inside. The caller is able to provide important information about her condition, and the dispatcher is able to relay this information to the responding officers. The officers are able to break into the house and retrieve the medical equipment, preventing further harm to the patient.

Overall, Emergency Call season 1 episode 5 offers a glimpse into the remarkable work of emergency responders, whose tireless efforts save countless lives every day. The show reminds viewers of the vital role of emergency preparedness, and the need to remain calm and focused in times of crisis.