Critical Business Skills for Success Season 1 Episode 45

Ep 45. Handling Workplace Conflict

  • TV-PG
  • April 8, 2015
  • 32 min

In this episode, the focus is on Handling Workplace Conflict, a common challenge in any professional environment. The host sits down with two experts in the field, who provide practical steps and strategies for managing and resolving conflicts that arise at work.

The episode begins with an overview of conflict, including its types and causes. The experts explain that conflict is a natural part of human interaction, but that it can have both positive and negative effects on an organization depending on how it’s handled. They stress the importance of addressing conflicts proactively, before they escalate into bigger issues that can harm overall productivity and morale.

One of the experts discusses the importance of empathy and active listening in conflict resolution. She explains that taking the time to understand one’s colleague’s perspective can help diffuse a situation and lead to a more collaborative solution. The other expert emphasizes the importance of setting clear expectations and boundaries from the outset, to prevent misunderstandings and conflicts from arising in the first place.

The episode explores a number of common workplace conflict scenarios, such as disagreements over project direction, personality conflicts, and power struggles between colleagues. The experts provide concrete strategies for handling each of these situations, drawing on real-world examples from their experience in the field.

Throughout the episode, the host provides opportunities for viewers to apply what they’ve learned through interactive exercises and case studies. She encourages viewers to reflect on their own experiences with workplace conflict, and to consider how they might apply the tools and strategies discussed in the episode to their own work situations.

Finally, the episode concludes with a discussion of the importance of ongoing communication and feedback in preventing and resolving conflicts. The experts emphasize that conflict resolution is an ongoing process that requires regular attention and effort, and that fostering a culture of openness and collaboration is key to creating a successful and productive workplace environment.

Overall, Handling Workplace Conflict is a valuable resource for anyone looking to improve their conflict management skills, whether they are a manager, team leader, or individual contributor. The episode provides practical steps and strategies for addressing conflicts at work, in a way that is both informative and engaging.

Description
Watch Critical Business Skills for Success - Handling Workplace Conflict (s1 e45) Online - Watch online anytime: Buy, Rent
Critical Business Skills for Success, Season 1 Episode 45, is available to watch and stream on The Great Courses. You can also buy, rent Critical Business Skills for Success on demand at Apple TV Channels, Amazon Prime, Amazon, Kanopy online.
  • First Aired
    April 8, 2015
  • Content Rating
    TV-PG
  • Runtime
    32 min
  • Language
    English