Undercover Boss Canada Season 1 Episode 7 Second Cup

Undercover Boss Canada season 1 episode 7, named "Second Cup," follows the CEO of Second Cup Coffee Co. as he goes undercover to learn more about the day-to-day operations of the company's franchises. As the largest Canadian-owned specialty coffee retailer, Second Cup has 345 locations across Canada, and it is up to the CEO to understand the inner workings of each location.

Throughout the episode, the CEO assumes the alias of "Mike" and goes undercover in several locations across Canada. During his time working as a barista, baker, and general store employee, "Mike" gets a firsthand look at the challenges that come with running a Second Cup franchise. With each interaction with employees and customers, he gains a better understanding of the company's values, challenges, and strengths.

As he travels from location to location, "Mike" is struck by the passion and dedication of Second Cup's employees. From a baker who creates specialty cookies to a store manager who has been with the company for over a decade, "Mike" sees the value of investing in his employees. He also becomes aware of the different challenges each store faces, from a store located on a university campus to one in a suburban shopping mall.

Throughout the episode, "Mike" learns from each person he works with. He learns the art of latte making, how to make the perfect espresso, and even how to make macarons from a master baker. He also sees the importance of innovation in a competitive market, as several stores are experimenting with new menu items and ideas to attract customers.

As the episode progresses, "Mike" begins to see the bigger picture of what it takes to run a successful Second Cup franchise. He realizes the importance of investing in training and infrastructure, such as a new espresso machine, to ensure that each location delivers the highest quality products and service. He also considers how to attract and retain talented employees, realizing that offering a competitive salary and benefits is key.

Throughout the episode, "Mike" also takes the time to listen to customers. He hears their feedback on the quality of the coffee and service, as well as their desires for more eco-friendly options. He takes these suggestions to heart, realizing that customer feedback is crucial to the success of the company.

In the end, "Mike" returns to his role as CEO with a newfound appreciation for the people who make Second Cup possible. He recognizes the importance of investing in his employees and stores, and makes a commitment to work with franchisees to ensure that each location has the tools necessary for success. Overall, the episode offers an intimate look at the inner workings of a beloved Canadian company, and highlights the hard work and dedication that goes into running a successful franchise.