Undercover Boss Canada Season 1 Episode 9 Skyline International Development

Undercover Boss Canada season 1 episode 9, titled "Skyline International Development," showcases the CEO of Skyline International Development, Jason Castellan, as he goes undercover in his own company to see how operations are running at the ground level. Skyline is a company that develops and manages real estate properties across Canada, including hotels, resorts, and retirement communities.

Jason starts his undercover journey by disguising as a maintenance worker and heads to one of Skyline's retirement homes in Ontario. He interacts with the staff and residents, helping out with various tasks such as cleaning, gardening, and serving food. Jason is impressed by the dedicated staff and the special care they provide to the residents. However, he notices some issues such as poor communication between departments and lack of resources, which can hamper the overall operation.

Next, Jason moves to one of Skyline's resort properties in Quebec, where he disguises as a server. He quickly learns the ropes of the job and starts serving food and drinks to the guests. He talks to the resort manager and staff, learning about the daily challenges they face in delivering excellent customer service. Jason is thrilled to see the high level of passion and commitment displayed by the staff to ensure that the guests have a memorable experience.

In the final stage of his undercover journey, Jason moves to one of Skyline's biggest projects yet – a massive hotel construction site in downtown Toronto. He disguises as a construction worker and joins the team working on the hotel's facade. He pitches in with various tasks such as laying bricks and pouring cement, working side-by-side with veteran workers who have years of experience in the field. Jason is pleased to see how the workers take pride in their work and have a strong sense of camaraderie.

Throughout his undercover journey, Jason gains valuable insights into the daily operations of Skyline's properties and the challenges faced by the staff. He observes how a lack of resources and communication can hinder the smooth running of the business. However, he also sees firsthand the dedication and commitment of the staff and their deep desire to provide the best service possible.

At the end of the episode, Jason reveals his true identity to the staff of each property, surprising them with his presence. He shares his insights and thanks them for their hard work and dedication. He also makes promises to improve the issues observed during his undercover journey and surprises some of the employees with gifts and opportunities for personal development.

Overall, "Skyline International Development" is an insightful episode that highlights the daily operations of a real estate development and management company. It shows the challenges faced by the staff and the dedication required to provide excellent service to customers. The episode also demonstrates Jason Castellan's commitment to his employees and his desire to improve the company's operations.