Kitchen Impossible Season 2 Episode 8 Lemon to Smooth Ride
- January 7, 2010
- 20 min
In the Kitchen Impossible season 2 episode 8 titled "Lemon to Smooth Ride", celebrity chef Robert Irvine takes on an egg-centric challenge as he attempts to transform a struggling brunch spot in New Jersey. The restaurant, named Cafe Tazza, has been struggling due to subpar dishes, poor management, and insufficient customer service. However, the owner, Scott, believes that his establishment has great potential for success if only he can get the right guidance.
Robert meets with Scott, who explains his vision and discusses the challenges he’s faced with making it a reality. The space is cramped, the kitchen is disorganized, and the menu is uninspired. Robert quickly gets to work on the daunting task of turning this lemon into a smooth ride.
As Robert gets to know Scott and his team, he realizes that the staff is not being utilized effectively. The servers are untrained, the cooks are inexperienced, and there is no executive chef. Robert decides that the first step to turning things around would be to give Scott's team some inspiration. He decides to bring them to a well-established brunch spot in Philadelphia, where they can observe how a successful team operates.
Back at Cafe Tazza, Robert gets to work on revamping the menu. He starts with an egg dish and creates his own version of poached eggs Benedict. He also adds a twist by enhancing the dish with crabmeat, avocados and spicy hollandaise sauce. Robert then consults the staff for feedback, giving them a chance to share their own ideas for simple yet unique dishes that could compete with other restaurants.
Meanwhile, Robert’s team of contractors attempts to transform the restaurant's interior. The dingy space is brightened up with fresh paint, new flooring, and updated decor. The kitchen is outfitted with new appliances, and the workstations are reconfigured for maximum efficiency.
With the restaurant's revitalization in full swing, Robert gives Scott and his team a crash course in customer service. Robert’s philosophy is that great food alone isn't enough to guarantee success. The restaurant’s employees need to be knowledgeable, attentive and personable to their patrons. To this end, Robert stages a service simulation, where the team practices not only serving the diners, but learning how to up-sell certain items and make impactful suggestions. Scott and his employees initially struggle, but they soon begin to take pride in their newly acquired service expertise.
On the day of the grand re-opening, Robert shows up to the restaurant with a crowd of hungry customers eagerly waiting to try the new menu. The pressure is on for the staff as they attempt to demonstrate the skills they learned from Robert. The chefs work quickly and efficiently, sending out dish after dish that makes customers' jaws drop. The servers are confident and knowledgeable, walking the tightrope between attentive and intrusive.
In the end, Cafe Tazza's re-opening is a huge success, and Scott finally sees the potential of his business. With a revitalized menu, renovated interior, and revamped customer service, Scott now has the tools he needs to ensure his restaurant's success. The support of Robert and his team has made such a significant difference for the establishment, and the hard work of the staff has paid off in a big way. Thanks to Robert's expertise, Cafe Tazza has experienced a smooth ride forward.