Ep 3. 7-Eleven

In the third episode of Undercover Boss season 1, the CEO of 7-Eleven, Joe DePinto, goes undercover at several stores across the country. DePinto has been with the company for over 20 years and wants to get a firsthand look at the challenges that employees face on a daily basis.

Early on in the episode, DePinto struggles with the fast-paced environment of a 7-Eleven store, particularly when it comes to cooking fried food and making coffee. He also has difficulty with the cash register system and making change for customers. Despite these challenges, DePinto never loses his positive attitude and keeps a smile on his face.

As he interacts with various employees, DePinto learns a great deal about their lives and what drives them to work at 7-Eleven. He works alongside a single mother who is trying to make ends meet, a man who is saving money to start his own business, and a woman who is putting herself through college.

DePinto is particularly moved by the stories of two employees who have had to overcome significant obstacles in their lives. One man, who has a criminal record, has turned his life around and found a second chance at 7-Eleven. Another employee lost her husband to cancer and has struggled financially since his death. DePinto is inspired by their resilience and perseverance.

Throughout the episode, DePinto takes notes on what he learns and identifies areas where 7-Eleven can improve. He realizes that communication is a major issue and that employees need more training and support. He also sees firsthand the effects of high turnover rates and understaffing.

In one particularly heartwarming moment, DePinto surprises a long-time employee with a brand new car. The employee is shocked and emotional, and everyone in the store cheers as she takes a test drive around the parking lot.

Overall, the episode of Undercover Boss featuring 7-Eleven is a touching portrayal of the hardworking employees who keep the company running. DePinto comes away from the experience with a newfound appreciation for the challenges that employees face and a commitment to making positive changes for the betterment of the company.