Ep 6. College HUNKS

Undercover Boss: The Series is a popular reality television show in which executives from various companies go undercover in their own company to learn about their employees' experiences and see firsthand the challenges they face. In season 11 episode 6, titled "College HUNKS", the CEO of a junk removal and moving company takes on several different roles within his own organization to gain a new perspective on how his company operates and the impact it has on its employees and customers.

College HUNKS is a company that specializes in junk removal, moving services, and donation pickups. Founded by two college students in 2003, the company has since grown to over 130 franchises across the United States and Canada. The CEO, Nick Friedman, goes undercover to various locations under the guise of a new employee, hoping to gain insight into the daily operations and challenges faced by College HUNKS employees.

In his first role, Nick becomes a "driver helper" and goes out on the road with one of the company's experienced movers. He quickly learns how physically demanding the job can be, and the expectations placed on employees to provide top-notch customer service. He also sees firsthand the amount of waste generated by the moving process and becomes inspired to find ways to reduce the company's environmental impact.

Next, Nick goes undercover as a "donation coordinator" at a College HUNKS location that partners with local non-profit organizations to donate unwanted items. Through this experience, Nick learns about the importance of building relationships with community organizations and the positive impact it can have on both the company and those in need. He also sees how challenging it can be to determine which items can be donated and which should be discarded, and works with his team to find ways to improve the process.

In his final role, Nick becomes a "junk hauler" and works on a team that is responsible for removing large, unwanted items from customers' homes. He learns just how emotionally charged the experience of having one's belongings removed can be and the responsibility his team has to ensure that customers feel heard and understood. Throughout this experience, Nick also gains a greater appreciation for the hard work and dedication of his employees and is touched by their stories of personal growth and success within the company.

In the episode, Nick's experiences on the ground lead him to think creatively and take action to improve the company's practices. He recognizes the need to prioritize community partnerships and environmental stewardship in the company's mission and commits to making College HUNKS a more socially responsible organization. Additionally, he invests in the employees by improving safety protocols and providing additional training opportunities to help them excel in their roles.

Overall, season 11 episode 6 of Undercover Boss: The Series provides a fascinating look into the inner workings of a junk removal and moving company and the daily challenges faced by employees in the field. Through his various roles at College HUNKS, Nick Friedman gains a new perspective on the business and is inspired to improve the company's practices to better serve both its employees and customers.