Ep 4. Frontier Airlines

Undercover Boss season 2 episode 4 takes viewers on a journey with Frontier Airlines' CEO Bryan Bedford as he goes undercover to learn about the inner workings of his company. The episode begins with Bedford transforming himself into an average-looking employee complete with a new identity, hairstyle, and facial hair.

Once undercover, Bedford takes on various roles across several departments of his company to experience Frontier Airlines' practices firsthand. He starts out by working at the bottom of the chain as a ramp agent, where he learns about the challenges faced by those who work on the tarmac, loading and unloading planes, and handling luggage.

Bedford then moves on to work as a flight attendant, where he has to learn the ins and outs of being a service-oriented front-line employee. He's responsible for providing stellar customer service to passengers, from welcoming them aboard the flight to ensuring their safety and comfort throughout the trip.

As the episode progresses, Bedford faces a host of challenges, from lifting heavy baggage to dealing with irate passengers. He also gets to see the hard work and dedication of Frontier employees, who go above and beyond to make the customer experience a positive one.

Throughout the course of the episode, Bedford gets to know his employees on a personal level, learning about their work ethic, their motivations, and their aspirations. This experience helps him to understand the challenges his employees face, as well as the importance of recognizing their hard work and dedication.

Finally, after completing his undercover mission, Bedford reveals his true identity to his employees and thanks them for their hard work and dedication. He rewards them with recognition, promotions, and other incentives to show his appreciation.

Overall, Undercover Boss season 2 episode 4 provides a unique perspective on the airline industry, taking viewers behind the scenes of one of the most recognizable airlines in the world. Through his experiences, Bedford gains a greater appreciation for the people who make his company run, and the challenges they face every day to ensure success.