Ep 8. Lucky Strike Lanes

During the second season of Undercover Boss, episode 8 focuses on Lucky Strike Lanes, a popular chain of retro-style bowling alleys. The CEO of Lucky Strike Lanes, Steven Foster, goes undercover to investigate the inner workings of his company. Steven goes in disguise as a casual employee, eager to learn the day-to-day operations of the business.

Upon arriving at the first location, Steven meets his first of several employees, who trains him on the basics of working at Lucky Strike, including customer service, food and drink orders, and the bowling alley equipment. After completing his training, Steven works alongside his co-workers cleaning equipment, filling out orders, and serving food and drinks. Throughout his tenure, Steven encounters a diverse group of employees whose lives are uniquely intertwined with the thriving business of Lucky Strike Lanes.

During his undercover stint, Steven uncovers many challenges and struggles his employees face. Steven works with management to improve the working conditions, customer relations, and overall workplace morale. Steven takes action based on his experiences as an undercover employee, promising to make meaningful changes that will foster more positive attitudes and increase customer satisfaction.

One employee shares a heart-wrenching story of how Lucky Strike helped them out during a personal tragedy. Steven is touched by the compassion his employees show and deeply moved by their dedication and loyalty to the company. Through his experience, Steven realizes the value of the employees to the success of the company and pledges to make meaningful changes to improve their quality of life.

At the end of the episode of Undercover Boss season 2, episode 8, Steven reveals his true identity to the employees. Steven personally expresses his gratitude and appreciation for their hard work and dedication and makes a pledge to improve the company for everyone's benefit. His newfound understanding of the workers' struggles allows him to make decisions that will benefit both the employees and the company. Steven's experience as an undercover employee at Lucky Strike shines a light on the challenges faced by those working in the service industry and emphasises the importance of good management and leadership.