Ep 11. Philly Pretzel Factory

Undercover Boss is back for another exciting episode in season 3. In this episode, the CEO of Philly Pretzel Factory is going undercover to see how things run in his business. Philly Pretzel Factory is a popular snack franchise with over 170 locations in 17 states, known for their delicious soft pretzels.

As the CEO goes undercover, he assumes the identity of Greg, a middle-aged man seeking a career change. He starts his journey at a small manufacturing plant in Philadelphia, where he assists in the production of pretzels. He soon realizes that the workers in the plant are dedicated but often undervalued. He witnesses the challenges they face in meeting the high demand for the product while maintaining the quality standards of the brand.

The CEO's next stop is a retail location in New Jersey, where he learns the importance of customer service in maintaining the brand's reputation. He meets employees at the store who have stories of their own, ranging from health challenges to financial hardships. The CEO is touched by their resilience and dedication to the brand, and he gains a new perspective on the work that goes into running a successful business.

As the CEO continues his journey, he goes undercover as a delivery driver for the company, making his way to various locations across the country. Along the way, he discovers some of the obstacles faced by the franchise owners, from limited resources to difficulties in recruiting and retaining employees. He also sees firsthand the importance of training and development for new hires.

In the final leg of his journey, the CEO returns to the corporate headquarters to reveal his true identity to all the employees he met during his undercover journey. He shares his experiences with them and expresses his gratitude for their hard work and dedication to the brand. He also takes note of the issues he witnessed and promises to make changes to improve the working conditions of the employees.

The episode concludes with an emotional reunion between the CEO and the employees he met during his undercover journey. The employees express their gratitude for the CEO's initiative to go undercover and understand the challenges they face in their daily work. They also express their excitement and optimism about the changes that the CEO promised to make to improve their working conditions.

Overall, this episode of Undercover Boss provides a rare glimpse into the daily operations of Philly Pretzel Factory and the challenges faced by its employees and franchise owners. The CEO's undercover journey highlights the importance of valuing and investing in the people who drive a business's success.