Ep 13. Mastec

During the thirteenth episode of the third season of Undercover Boss, the CEO of Mastec, Jose Mas, goes undercover as "Juan," a new employee who is eager to learn about the company and its operations. Mastec is a leading provider of infrastructure construction services, including telecommunications, renewable energy, and engineering services.

As "Juan," Mas works alongside various employees in different departments across the country, starting in Miami and then traveling to Denver, Los Angeles, and Kansas City. He begins his journey by working as a laborer, helping to install fiber cable and eventually working his way up to more advanced tasks such as fiber splicing. He also works alongside engineering teams to install and maintain cell phone towers, participates in a wind turbine installation in Denver, and learns about the company's training programs for new hires.

Throughout his journey, Mas learns about the struggles that his employees face on a daily basis, particularly those in physically demanding roles. He witnesses one employee who is struggling with her health but still comes into work every day to support her family, and another who has to work multiple jobs to make ends meet. Mas is moved by their dedication, commitment, and resilience, and realizes the impact that Mastec has on their lives and the lives of their families.

Mas also gains insight into the effectiveness of the company's training programs and safety protocols, and identifies areas where improvements can be made. He recognizes the need for more comprehensive training for new hires and for greater emphasis on safety in the field.

At the end of the episode, Mas reveals his true identity to his employees and thanks them for their hard work and dedication. He shares his insights and observations with the executive team and discusses potential changes that can be implemented to improve the company's operations and employee experiences. Overall, the episode highlights the importance of understanding and valuing the contributions of front-line employees, and the critical role that strong leadership and effective training can play in their success.