Ep 7. Oriental Trading Company

In season 3 episode 7 of the hit reality show Undercover Boss, titled Oriental Trading Company, the CEO of the popular party supply and gift company goes undercover to get a firsthand look at how his employees are working and to gain insight into how the company can improve.

Oriental Trading Company is a massive business that sells party supplies, crafts, toys, and much more. With such a large and diverse product range, it’s vital that the company’s employees are skilled, knowledgeable, and enthusiastic. However, as the CEO knows, it can be challenging to keep such a large team engaged and motivated.

To get a better understanding of the day-to-day operations of Oriental Trading Company, the CEO goes undercover as a new employee. Disguised in a wig and glasses, he takes on the role of several different positions across the company - from a warehouse worker to a customer service rep.

Throughout the episode, the CEO gains a new appreciation for the hard work and dedication of his employees, particularly those who work in the warehouse. As he struggles to keep up with the physical demands of the job, he realizes that the employees are some of the hardest workers he has ever seen.

At one point, the CEO has a heart-to-heart with a customer service representative who shares her own struggles with balancing work and home life. Moved by her story, the CEO vows to make changes to the company’s policies to better support working parents.

In addition to gaining insights into his employees’ work, the CEO discovers some areas where the company can improve. One particularly intense moment occurs when he discovers packaging that isn’t up to the company’s usual standards. Rather than ignore the issue, the CEO takes matters into his own hands and works alongside his employees to fix the problem.

The CEO also gets a chance to see the other side of the business - meeting with customers to see their reactions to Oriental Trading Company’s products. Through this experience, he gains a deeper understanding of the impact his company has on people’s lives and the importance of creating high-quality products that people love.

As is typical for Undercover Boss, there are heartwarming moments that bring employees and their boss closer together. However, there are also moments of tension and conflict, with the CEO discovering areas where the company is falling short. Through it all, he is open and receptive to feedback, making changes where necessary and striving to create a better workplace for everyone.

Overall, Oriental Trading Company is an engaging and insightful episode of Undercover Boss that gives viewers a behind-the-scenes look at one of the country’s largest party supply companies. With its mix of heartwarming moments and tough truths, it’s a must-watch for anyone interested in workplace dynamics and corporate leadership.