Ep 1. Twin Peaks

In Undercover Boss season 5 episode 1, titled "Twin Peaks," viewers are taken into the world of the popular sports bar chain, Twin Peaks. The episode opens with the company's CEO, Randy DeWitt, announcing his plans to go undercover at several different locations across the country to see how the company is really performing at all levels. DeWitt, a successful businessman with over 30 years of experience in the restaurant industry, feels that it's important to get an inside look at how his employees are really interacting with customers and how he can potentially improve the company's overall performance.

With a wig and fake beard on, DeWitt transforms into a completely unrecognizable character and hits the road, traveling to several different Twin Peaks locations in an attempt to get a firsthand look at how the company is really doing. At each location, DeWitt takes on a different role, from a new line cook to a trainee bartender, and even a busboy. Throughout the episode, viewers get to watch as DeWitt interacts with different employees and customers, while also getting a better understanding of the daily operations that go into running a successful sports bar.

One of the main themes that emerges throughout the episode is the value of teamwork. As DeWitt works side-by-side with different employees, he begins to see how the different teams function and how they can often be the key to success. For example, as a line cook, DeWitt sees firsthand how crucial it is for the entire kitchen team to work together in order to get orders out quickly and accurately. He also sees how managers can play a role in creating a positive team environment, as he observes how certain managers help motivate and support their staff throughout the day.

Another theme that appears throughout the episode is the importance of customer service. Whether DeWitt is working as a server or a bartender, he sees how important it is to create a positive experience for every customer. He watches as certain employees go above and beyond to make sure their customers are happy, while also seeing how other employees struggle to connect with customers in the same way. By the end of the episode, DeWitt has a better understanding of just how important customer service is to the success of Twin Peaks and how it can impact everything from customer loyalty to profits.

Overall, "Twin Peaks" is an engaging and informative episode that takes viewers behind the scenes of a popular sports bar chain. Through DeWitt's various undercover roles, viewers get a firsthand look at how the different teams work together and what it takes to create a positive customer experience. With a focus on teamwork and customer service, this episode offers valuable lessons for anyone interested in learning how to run a successful business.