Ep 10. Massage Heights

In season 5 episode 10 of Undercover Boss, titled "Massage Heights," viewers are taken inside the world of a franchise that specializes in providing massage and skincare services to customers. The episode follows the journey of Shane Evans, the CEO of Massage Heights, as she goes undercover to discover what it's really like to work on the frontlines of the business.

To start the episode, Shane completely transforms herself – sporting a new look complete with dyed hair, glasses, and a prosthetic nose – to become "Michelle," a new employee at a Massage Heights location. She quickly learns that while the work can be both physically and emotionally taxing, her fellow employees are passionate about what they do and truly care about their customers.

Throughout the episode, "Michelle" works alongside various employees at different Massage Heights locations across the country, getting a firsthand look at the day-to-day duties of a massage therapist, skincare consultant, and front desk staff member. She discovers that while the work can be rewarding, it can also be stressful, particularly when dealing with difficult or demanding clients.

As she works undercover, Shane also gets a better understanding of the challenges facing franchise owners and how they balance the needs of their employees with the financial demands of running a successful business. She learns about the extensive training and support that Massage Heights provides to its franchisees – from initial startup assistance to ongoing marketing and advertising support.

In one particularly poignant moment of the episode, "Michelle" meets an employee who shares a personal tragedy that she has been struggling to overcome. The conversation serves as a powerful reminder of the impact that companies can have on their employees' lives, and the importance of providing a positive and supportive work environment.

At the end of the episode, Shane reveals her true identity to her employees and shares what she has learned from her time working undercover. She thanks her team for their hard work and dedication, and introduces a number of changes that she believes will make the Massage Heights experience even better for both customers and employees alike. In the end, the episode serves as a powerful reminder of the value of putting people first in business – and the transformative impact that can have on a company and its employees.