Undercover Boss Season 8 Episode 1
Undercover Boss
Season 8

Ep 1. Build-A-Bear Workshop

  • TVPG
  • December 21, 2016
  • 43 min
  • 6.6  (21)

Undercover Boss is a reality show that follows top executives as they go incognito and work alongside their employees to gain a better understanding of their company. In season 8 episode 1, the CEO of the Build-A-Bear Workshop, Sharon Price John, goes undercover to see firsthand the inner workings of her business.

The Build-A-Bear Workshop is a unique retail environment that allows customers to create their own teddy bears. It’s a family-friendly store where children can choose from a variety of stuffed animals and then customize them with different outfits, sounds, and accessories. Sharon starts her undercover journey by working at the company’s flagship store in St. Louis, Missouri.

Sharon goes by the name of Maggie and manages to blend in well with the rest of the staff. She starts her training by learning how to stuff a bear and stitch it up. She struggles a bit at first, but with the help of her trainer, she manages to create a cute teddy bear. She then moves on to the front of the store where she has to interact with customers and help them create their own bears. She quickly realizes that working directly with customers requires patience and excellent communication skills.

Next, Sharon works in the company’s call center as a customer service representative. This proves to be a real challenge for her as she has to deal with a variety of customer issues, including canceled orders, missing items, and shipping delays. She learns that sometimes, customers just need to vent their frustrations, and it’s her job to listen and empathize with them.

After completing her training in the store and call center, Sharon is ready for her final challenge – to work in one of the company’s factories. She travels to Ohio where she works alongside factory workers who stuff and sew the bears that customers create in-store. This is a physically demanding job, and Sharon struggles to keep up with the pace of the production line. She also discovers that the work can be monotonous and repetitive, but the workers take pride in the quality of their products and enjoy working as a team.

Throughout her journey, Sharon gets to know her employees on a personal level. She hears their stories and learns about their struggles and aspirations. She discovers that many of them have been with the company for years and genuinely enjoy their work. She also gets to witness firsthand the impact that the company has on its community. She meets families who have received teddy bears from the company as part of its charitable efforts, and she sees the joy and comfort that these bears bring to children who are going through tough times.

In the end, Sharon reveals her true identity to her employees and thanks them for their hard work and dedication. She also makes some changes to improve the company’s operations, including streamlining the production process and introducing a new employee recognition program. Overall, the episode showcases the warmth and creativity that is at the heart of the Build-A-Bear Workshop and the strong connection that the company has with its employees and customers.

Description
Watch Undercover Boss - Build-A-Bear Workshop (s8 e1) Online - Watch online anytime: Buy, Rent
Undercover Boss, Season 8 Episode 1, is available to watch and stream on CBS. You can also buy, rent Undercover Boss on demand at Amazon Prime, Apple TV online.
  • First Aired
    December 21, 2016
  • Content Rating
    TVPG
  • Runtime
    43 min
  • Language
    English
  • IMDB Rating
    6.6  (21)