Undercover Boss Season 8 Episode 5
Undercover Boss
Season 8

Ep 5. Coffee Bean & Tea Leaf

  • TVPG
  • January 18, 2017
  • 43 min

In season 8 episode 5 of Undercover Boss, the featured company is Coffee Bean & Tea Leaf. The episode follows the CEO, John Fuller, as he adopts a disguise and goes undercover to learn more about the inner workings of the coffee and tea franchise.

Fuller has been with Coffee Bean & Tea Leaf for over two decades, but he's never worked as a barista or a sales associate. So, he assumes the identity of "Steve" and immerses himself in the day-to-day tasks of the company.

Throughout the episode, Fuller works at several different locations across the country, starting with a store in California. Here, he struggles to keep up with the volume of customers and the fast pace of the work. He admits that he underestimated the difficulty of the role and recognizes the hard work that the employees put in every day.

Next, Steve travels to Arizona to work at a different store. Here, he meets an employee named Collin, who has been with the company for several years. Collin shares his passion for coffee with Steve and impresses him with his knowledge about Coffee Bean & Tea Leaf's products. Steve also develops a great connection with another employee named Christina, who shares her positive attitude and support for her coworkers.

Steve then goes to a roasting facility in California and works with the production team. He learns about the intricate process of roasting coffee beans and the importance of quality control. He also meets an employee named Demarcus, who has a passion for the science behind the roasting process. Steve is struck by Demarcus's dedication and commitment to the company and realizes that he needs to do more to support his employees.

Finally, Steve travels to Singapore to work at a Coffee Bean & Tea Leaf franchise. Here, he faces cultural differences and language barriers, highlighting the challenges of running a global business. However, he is welcomed by the employees and manages to form a strong connection with them. He learns about the unique challenges facing the franchise, such as the high cost of rent and the expectations of the clientele.

Throughout the episode, Steve gains a new appreciation for the hard work and dedication of his employees. He realizes that he needs to do more to support them and provide opportunities for growth and development. He is grateful for the experience and is inspired to make changes within the company.

Overall, season 8 episode 5 of Undercover Boss provides an inside look at the day-to-day operations of Coffee Bean & Tea Leaf. It highlights the hard work and dedication of the employees and emphasizes the importance of supporting them and providing opportunities for growth and development.

Description
Watch Undercover Boss - Coffee Bean & Tea Leaf (s8 e5) Online - Watch online anytime: Buy, Rent
Undercover Boss, Season 8 Episode 5, is available to watch and stream on CBS. You can also buy, rent Undercover Boss on demand at Apple TV online.
  • First Aired
    January 18, 2017
  • Content Rating
    TVPG
  • Runtime
    43 min
  • Language
    English