Ep 7. Associa

Undercover Boss is a reality TV show in which corporate executives go undercover and work in entry-level positions within their own companies to get a firsthand look at the way their businesses are run from the ground level. In season 8, episode 7, titled "Associa", the CEO of a large community management company goes undercover to see how the company operates, and meets some of the hardworking people who keep it running.

Associa is one of the largest community management companies in the world, providing services like HOA management, maintenance, and community development to thousands of neighborhoods across the country. In this episode, the CEO of Associa, Chelle O'Keefe, goes undercover to get a better understanding of what it's like to work at one of her company's many branches.

Throughout the episode, O'Keefe works in a variety of roles, from landscaping and cleaning to front desk reception and property management. She meets and works alongside many of her company's employees, learning about their experiences and getting a firsthand look at their day-to-day responsibilities.

One of the first people she meets is Tina, a property manager who has been working at Associa for over 30 years. Tina shows O'Keefe around the community she manages, and O'Keefe quickly becomes aware of how much work goes into keeping a neighborhood running smoothly. She also meets Chris, a landscaper who is passionate about his job despite the physical demands. Throughout her time with these employees, O'Keefe gains a new appreciation for the hard work that goes into making a community thrive.

However, not all of O'Keefe's experiences are positive. She also meets an employee named George, whose lack of enthusiasm for his job is a stark contrast to the passion she witnessed in other employees. O'Keefe struggles to connect with George and understand his perspective, leading to some difficult conversations between the two.

As the episode progresses, O'Keefe realizes that there are many challenges facing her employees that she was not aware of before going undercover. For example, several of the maintenance workers express frustration about the lack of resources and support they receive, and O'Keefe realizes that there may be ways to improve the company's communication and training to address these issues.

Overall, the episode is a reminder that even CEOs who are deeply invested in their companies can learn a lot from going undercover and getting a firsthand look at how their businesses operate. O'Keefe gains a new appreciation for the hard work and dedication of her employees, and she comes away from the experience with a renewed commitment to improving the company for everyone involved.