Ep 13. Life and Death in Assisted Living

In the Frontline season 31 episode 13 named "Life and Death in Assisted Living," the investigative team delves into the world of assisted living facilities in the United States. With seniors comprising a large segment of the population, assisted living facilities are becoming increasingly popular for those who can no longer care for themselves. However, the show reveals that this industry faces numerous challenges, including lack of oversight, regulatory loopholes, and a lack of transparency.

The episode brings to light several chilling stories of abuse and neglect in these homes. Through interviews with family members, staff, and experts in the field, Frontline exposes the dark side of the assisted living industry. They uncover the shocking truth that many facilities prioritize profits over the safety and well-being of their residents.

One story involves a senior named Jeanne Fontaine, who moved into an assisted living facility after her husband passed away. Shortly after, she contracted a urinary tract infection that remained untreated, causing her to become disoriented and confused. The facility staff did not notify her family or send her to a hospital, and she eventually died. The investigation into her death found that the facility had a history of poorly trained staff and unaddressed health concerns in their residents.

The episode also explores the issue of staffing shortages. Many facilities are understaffed, and the employees are underpaid and overworked. This can lead to neglect and abuse of the residents, as staff members become overwhelmed and unable to provide the necessary care. The show interviews former employees who reveal disturbing practices, including medication mismanagement and falsifying medical records to meet regulations.

Furthermore, Frontline questions the effectiveness of state regulators responsible for overseeing quality control in these homes and the enforcement of regulations. Many states have few inspectors, leading to infrequent and inadequate inspections. This lack of oversight and enforcement results in numerous violations and complaints that go unchecked, placing the elderly residents at risk.

The episode also explores the issue of financial exploitation of seniors by some assisted living facilities. This can take the form of hidden fees, fraudulent billing practices, and even misappropriation of residents' funds. Frontline highlights the case of a resident who was charged almost $14,000 in additional fees, ostensibly for "extra care" that was never provided. The family sued the facility, but only after the resident had already passed away.

In conclusion, Frontline season 31 episode 13, "Life and Death in Assisted Living," is a critical examination of the assisted living industry in the United States. Through personal stories and interviews with experts and staff, the show shines a spotlight on the tragic realities of these homes, including abuse, neglect, understaffing, and financial exploitation. The episode calls for greater regulation, transparency, and accountability in the industry and advocates for better protections for the elderly population.