Undercover Boss: Abroad Season 1 Episode 5 Great Southern Rail (Tony Braxton-Smith)

Great Southern Rail is a luxury train company that operates the iconic trains of Australia, including The Ghan and The Indian Pacific. Tony Braxton-Smith, the CEO of Great Southern Rail, decides to go undercover to understand the issues faced by their staff and passengers. He puts on a disguise and becomes a passenger in the Platinum club car of The Ghan, which is considered to be one of the most expensive trains in the world.

Tony meets with various employees, including a chef, a bartender, and a train manager, to gather information on the company's strengths and weaknesses. He also interacts with passengers to understand what they expect from the company and how their experience can be improved. He discovers that the staff members are dedicated and passionate about their work, but they face challenges such as dealing with difficult passengers and maintaining the high standards of the train.

As Tony continues his undercover mission, he faces a series of challenges that test his ability to multitask and adapt to new situations. He must learn the skills of a bartender, clean the toilets, and prepare gourmet meals for the passengers. He also participates in various activities that are offered to the passengers, such as a guided tour of Alice Springs and a camel ride in the outback.

Throughout his experience, Tony gains valuable insights into the company's operations and the challenges that staff members face on a daily basis. He also learns about the importance of teamwork and communication in ensuring that the customers have a memorable experience. Tony decides to implement changes based on his experience and the feedback he received from the employees and passengers.

In conclusion, Great Southern Rail episode of Undercover Boss: Abroad season 1 episode 5 offers an intriguing insight into the operations of a luxury train company in Australia. Tony Braxton-Smith's undercover mission provides an opportunity to see the company from a different perspective and to understand the challenges faced by staff and passengers. The episode is a must-watch for anyone interested in the tourism industry or those who want to understand how a successful company operates.