Ep 11. Johnny Rockets

In season 2, episode 11 of Undercover Boss, titled "Johnny Rockets", the CEO of the popular American burger chain goes undercover to learn more about the daily operations and inner workings of his company.

The episode begins with John Fuller, the CEO of Johnny Rockets, transforming into "John Saxon" - a new trainee employee with no prior experience in the food industry. Fuller arrives at his first job location, a Johnny Rockets restaurant in Los Angeles, where he meets the general manager and other members of the team.

Throughout the episode, Fuller works various positions within the restaurant, including as a dishwasher, server, and cook. Though he struggles with some tasks, he gains valuable insight into the demands and challenges faced by his employees each day, from long hours on their feet to dealing with difficult customers.

As he works alongside his employees, John Saxon also listens to their stories and learns about their lives outside of work. He meets one employee who dreams of opening her own restaurant, and another who is a talented artist with aspirations of pursuing her passion. These conversations prompt Fuller to contemplate how the company can better support its employees and help them achieve their goals.

The episode also highlights some of the philanthropic efforts of the Johnny Rockets company. The team visits a local Ronald McDonald House to provide meals and support to families with sick children. Fuller is moved by the impact of their actions and gains a deeper appreciation for the importance of giving back to the community.

At the end of the episode, Fuller reveals his true identity to his employees and awards several of them with promotions and bonuses. He also shares his plans to implement changes within the company, including offering a scholarship program to support employees' educational pursuits and creating a formal mentorship program to help employees grow professionally.

Overall, this episode showcases the transformative power of going undercover and gaining a firsthand understanding of the day-to-day realities of a business. It also emphasizes the importance of valuing and investing in employees, both for their personal growth and the success of the company as a whole.