Ep 12. Norwegian Cruise Line

In this episode of Undercover Boss, the CEO of Norwegian Cruise Line, Kevin Sheehan, goes undercover to get a firsthand look at the daily operations aboard his cruise ships. Sheehan disguises himself as "Jerry," a new employee in the housekeeping department, and begins his personal journey of discovery.

At first, Jerry struggles with the demands of the job, but he is quickly taken under the wings of some of the more experienced housekeepers. They teach him the proper cleaning techniques, how to make towel animals, and the importance of interacting with guests. While the company has a great reputation, there are still a few things that aren't perfect, and Jerry is there to help.

Throughout the episode, Jerry has the opportunity to meet with several employees, including a dishwasher, a bartender, and a server. He discovers that most employees truly enjoy working for the company and appreciate the various perks the job offers. However, there are a few concerns about the long hours and the need for better communication between the departments.

During his journey, Jerry also has the chance to interact with some of the guests. He listens to their concerns and takes note of the things that they enjoy most about the cruise experience. He even gets to participate in a dance class and a ping pong tournament while on board.

As the episode progresses, Sheehan begins to see his company from a new perspective. He realizes that while the company is successful, there is always room for improvement. By the end of the episode, Sheehan has identified several areas where the company can make changes to benefit both the employees and the guests.

The highlight of the episode is when Sheehan reveals his true identity to some of the employees he met along the way. They are shocked but thrilled to have had the opportunity to work with the CEO. Sheehan also takes the time to acknowledge some of the employees for their hard work and dedication to the company.

Overall, Undercover Boss: Norwegian Cruise Line is a heartwarming episode that gives viewers an inside look at the daily operations aboard one of the world's largest cruise lines. Sheehan's journey shows that even the CEO of a successful company can learn from his employees and that there is always room for improvement. The episode also showcases the hardworking employees of Norwegian Cruise Line and the dedication they have to their jobs and the guests aboard their ships.