Ep 20. Baja Fresh

In Undercover Boss season 2 episode 20, titled Baja Fresh, the CEO of the popular Mexican fast-food chain goes undercover to experience firsthand the daily workings of the company he oversees. David Kim, CEO of Baja Fresh, transforms himself into a new employee named "Joe" and enters the restaurant chain at the ground level.

The first location "Joe" visits is in Marina Del Rey, California. Starting off as a cook, he meets and works with a team of employees who are dedicated and hardworking. Throughout the episode, David has opportunities to work at various locations, including in a food truck, and observes some of the issues that arise in the daily operations of the chain.

Among the challenges he sees is that the staff often work long hours with just a few breaks, and sometimes the pay they receive is not commensurate with the work they do. One employee shares her struggles to make ends meet, especially with rising rent costs and a pay that is not increasing. Another employee confides in "Joe" about the struggles she faces as a single mom and the sacrifices she makes to provide for her family.

During his time in the kitchen, David finds that the work is much harder than he imagined, and he struggles to keep up with the pace and demands of the job. He works alongside line cooks, many of whom have been with the company for years, and is impressed by their dedication and skills.

As "Joe" gains more experience in the company, he eventually meets with the CEO, who shares with him his vision for Baja Fresh and his plans for the future. David is touched by the dedication and passion of his employees and takes their feedback and suggestions to heart.

Throughout the episode, David praises and rewards the hardworking employees he meets, including giving an employee time off to attend a job interview. He sees the challenges that his employees face in their daily lives, and gains a new appreciation for their dedication and hard work. Finally, at the end of his journey, David reveals his true identity and rewards his employees for their hard work and loyalty.

The episode provides a behind-the-scenes look at the inner workings of a fast-food chain, and shows the viewers the difficulties faced by employees in the industry. Through his experience going undercover, David Kim gains a new appreciation for the hard work and dedication of his employees, and works towards implementing changes that can improve their working conditions and pay. Overall, Baja Fresh is an inspiring and insightful episode that showcases the importance of valuing and appreciating the hard work of employees in all industries.