Ep 21. BrightStar

Undercover Boss is a reality series that follows high-level executives as they go undercover to work in their own companies in order to gain a better understanding of their employees and operations. In this episode, titled BrightStar, the CEO of the home care provider company of the same name goes undercover to find out what it's really like to care for the elderly and disabled.

The CEO, Shelly, is the daughter of the company's founder and has been in charge of BrightStar for over a decade. She sets out on her undercover mission with the goal of improving the lives of her employees and the people they serve. To make this happen, she must hide her true identity and work alongside her employees in various roles within the company.

First, Shelly meets with Leticia, a caregiver who works in a client's home. Leticia is committed to providing the best care possible, despite the challenges she faces with each patient. Shelly is impressed by her dedication and work ethic, and she learns about the unique challenges that come with caring for people in their own homes. Next, Shelly works with Kari, a nurse who trains new caregivers. Kari is passionate about her job and takes pride in ensuring that every caregiver has the tools they need to provide top-quality care.

As Shelly continues her undercover work, she meets a variety of employees from across the company. She works in a warehouse, where she must pack and ship equipment to various locations. She also works in a call center, answering phone calls and helping clients with their questions and concerns. Through these experiences, Shelly gains a deeper understanding of what it's like to work for BrightStar and the challenges that employees face every day.

Throughout the episode, Shelly is moved by the stories of the people she meets. She hears from a nurse who struggled to make ends meet while she was in nursing school, and now works hard to provide for her family. She also meets a young woman who is caring for her grandmother while studying to become a nurse herself.

As the episode comes to a close, Shelly reveals her true identity to the employees she worked with. She thanks them for their hard work and dedication, and presents them with gifts to show her appreciation. She also takes steps to make some changes within the company, based on what she learned during her undercover mission.

Overall, Undercover Boss season 2 episode 21 offers a heartwarming and inspiring look at the people who work to care for the elderly and disabled. The episode highlights the challenges these caregivers face, and the incredible dedication they have to their jobs. Shelly's journey is one of discovery and growth, and she emerges from her undercover experience with a renewed commitment to providing the best possible care for BrightStar's clients and employees alike.