Ep 1. Buffalo Wings & Rings

Buffalo Wings & Rings is the first episode of the seventh season of the popular reality television show, Undercover Boss. This episode follows Nader Masadeh, the CEO and President of the Buffalo Wings & Rings restaurant franchise, as he goes undercover to see how his business is really operating from the perspective of his employees. Masadeh dresses up as a man named "Nate" and works several jobs at different locations so that he can get a firsthand understanding of the challenges his employees are facing.

The episode starts with Masadeh introducing himself and his role in the company. He mentions that Buffalo Wings & Rings has over 80 locations in the United States and internationally, and he wants to ensure that the restaurants are providing the best experience for customers while treating employees fairly. Masadeh then undergoes a transformation to become "Nate," donning a wig, fake beard, and glasses to disguise himself.

"Nate" starts his journey at a Buffalo Wings & Rings location in Omaha, Nebraska, where he works as a dishwasher. He learns that the job requires a lot of physical labor and that the employees are often understaffed, leading to longer hours and stressful conditions. "Nate" also notices some cleanliness issues and decides to address them with the manager later in the episode.

Next, "Nate" travels to Lee's Summit, Missouri, where he works as a line cook. He gets a firsthand look at the food preparation process and the pressure the cooks face to get orders out quickly. He is impressed by the teamwork and dedication his co-workers have for their jobs.

In his third job, "Nate" travels to Grand Rapids, Michigan, where he works as a server. He learns about the importance of customer service and how crucial it is to provide a positive experience for every guest. It's also where he has an eye-opening conversation with an employee about the company's health insurance policy and how it could be improved.

Lastly, "Nate" heads to Greensburg, Pennsylvania, where he works as a bartender. He gets a first-hand look at the social side of the restaurant experience and sees how important it is to build relationships with customers to create a loyal following.

Throughout the episode, "Nate" faces several challenges, including keeping up with the physical demands of the dishwasher job, learning how to cook food quickly and accurately, dealing with difficult guests, and trying to keep up with the fast-paced environment of the restaurant industry.

In the end, "Nate" completes his mission and reveals his true identity to the employees he worked with. He has individual meetings with them to discuss what he learned during his time as an employee and how the company can make improvements. Masadeh also addresses some of the issues he saw during his time undercover, such as cleanliness and health insurance policy, and commits to making changes.

Overall, Buffalo Wings & Rings is an exciting and eye-opening episode of Undercover Boss that highlights the hard work and dedication of restaurant employees. It shows how important it is for employers to understand their employees' day-to-day experiences and how small changes can make a big difference.