Ep 2. Nestle Toll House Cafe

In "Undercover Boss" season 7 episode 2, the CEO of Nestle Toll House cafe goes undercover to observe the daily operations of his company and to gain a better understanding of the needs and challenges faced by his employees.

The CEO begins his undercover journey by posing as a new employee at a Toll House cafe location. His first task involves learning how to bake the famous Nestle Toll House cookies, which he finds to be much harder than anticipated.

Throughout the episode, the CEO interacts with various employees at different levels of the company, including a store manager, a baker, a barista, and a franchise owner. Each interaction provides insight into the different roles within the company and the challenges faced by employees.

One employee the CEO meets is a young barista who has aspirations of becoming a store manager. The CEO is impressed by the employee's dedication and desire to learn, and he takes the opportunity to offer guidance and support in achieving her goals.

Another employee the CEO meets is a baker who has been with the company for over 10 years. The CEO witnesses the baker's commitment to the job, as she works long hours to ensure that the cafes are stocked with fresh baked goods.

The CEO also meets with a franchise owner who discusses the challenges of running a successful business in a competitive market. The CEO learns how important it is to provide franchise owners with the support and resources they need to succeed.

Throughout the episode, the CEO gains a newfound appreciation for the hard work and dedication of his employees. He realizes that his own position often shields him from the day-to-day challenges faced by those working on the front lines.

By the end of the episode, the CEO has gained valuable insight into the company and the needs of its employees. He returns to his position with a renewed commitment to providing his employees with the support they need to succeed.