Undercover Boss Season 4 Episode 11 Squaw Valley

The show Undercover Boss season 4 episode 11 focuses on Squaw Valley ski resort, located in California. The CEO of Squaw Valley Alpine Meadows, Andy Wirth, goes undercover to work alongside his employees and gain a new perspective on the company and its operations.

For his undercover journey, Andy poses as "Chris," a new hire in the mountain safety department, and sets out to experience the various roles and tasks of his employees firsthand. He starts by training with the ski patrol and learning how they keep the slopes safe for skiers.

Next, Andy moves on to work with the rental and retail team, assisting customers in renting ski equipment and buying merchandise. He struggles with managing the cash register and getting the customer orders right, showing how even the CEO can face challenges in certain roles.

While working with the food and beverage team, Andy learns about the difficulty of managing inventory and providing fast service during peak hours. He also gets to experience the behind-the-scenes preparation work required to produce high-quality food and drinks.

As he continues his undercover mission, Andy interacts with employees from diverse backgrounds and learns about their personal stories and struggles. He offers support, guidance, and help to his employees where he sees fit.

Throughout the episode, Andy gains a newfound appreciation for the hard work and dedication of his employees. He acknowledges the need to improve employee training and communication channels in the future, which will help to enhance their work environment.

At the end of the episode, Andy reveals his true identity and surprises his employees with rewards and recognition for their excellent performance. He reflects on his journey and how it has helped him to become a better leader.

Overall, Undercover Boss season 4 episode 11 provides an insightful and inspiring look into the operations of a ski resort and the value of good employee relations.