Ep 4. Muscle Maker Grill

In season 7 episode 4 of Undercover Boss, the CEO and founder of Muscle Maker Grill, a fast-casual, health-focused franchise, goes undercover to assess the operations of his franchise locations. He poses as a prospective franchisee named John, who is interested in opening up a Muscle Maker Grill in his hometown.

The episode begins with the CEO meeting with his executive team to discuss the struggles the company has been facing in recent years, including declining sales and franchisee complaints. The CEO decides that the best way to determine the root cause of these issues is to go undercover and work alongside the employees at some of the franchise locations.

The first location the CEO visits is in New Jersey, where he works alongside a catering coordinator and witnesses the challenges of fulfilling large catering orders. He also sees how difficult it can be to manage employee turnover and deal with unruly customers.

In the second location, located in Houston, Texas, the CEO works with a manager who is struggling to meet sales goals. He learns firsthand how important it is to have a motivated and organized staff, especially during busy times.

At the third location, located in Manhattan, the CEO works with a server who has been with the company for over a year and has aspirations to become a store manager. The CEO is touched by the employee's dedication and desire to succeed, but he also realizes that the company must do more to support its employees' development and career growth.

Throughout the episode, the CEO struggles to maintain his cover and keep his true identity a secret from the employees he is working with. He also reflects on the impact that his company has had on people's lives, both in terms of promoting healthy eating and providing employment opportunities.

In the end, the CEO reunites with the employees he worked with during his undercover stint and reveals his true identity. He commends them for their hard work and dedication, and announces several initiatives aimed at improving employee satisfaction and retention. The experience leaves the CEO with a newfound appreciation for the employees who make his company's success possible.