Ep 1. Juniper Hill Inn, Part 1

In the first episode of Hotel Hell season 1, Gordon Ramsay visits Juniper Hill Inn, a hotel located in Windsor, Vermont. The Inn was originally built in the 1930s and has been passed down within the same family for generations. However, the current owners, John and Laura, have been struggling to keep the business afloat.

As soon as Ramsay arrives, he quickly notices the Inn's outdated decor and lack of maintenance. The carpets are dirty, and the walls have not been painted in years. The staff is also clearly overwhelmed and disorganized, with many of them lacking basic hospitality knowledge.

Ramsay meets with John and Laura, who are both hesitant to acknowledge the issues at hand. They believe that their hotel is unique and shouldn't conform to standard hospitality practices. Ramsay is quick to dispel this notion and tells them that their approach is hurting their business.

Ramsay then meets with the guests who are currently staying at Juniper Hill Inn. Many of them are unhappy with their experience and have complaints about the cleanliness of their rooms and the poor quality of the food.

Next, Ramsay inspects the kitchen and finds that it is in dire need of cleaning and organization. The cooks are working with outdated equipment, and much of the food is pre-made and reheated. He tasks the chefs with creating a new menu using fresh ingredients.

Ramsay also spends time observing the Inn's management style. He notices that John and Laura are not providing clear direction to their staff, which is causing confusion and mistakes. Ramsay decides to hold a meeting with the staff to address these issues and implement a new system for communication and organization.

Throughout the episode, Ramsay works with the staff to renovate the hotel's exterior and interior. They repaint the walls and replace the old carpets, creating a more modern and inviting atmosphere. Ramsay also teaches the staff proper hospitality techniques and reworks the kitchen's layout to increase efficiency.

At the end of the episode, Ramsay hosts a "grand reopening" for Juniper Hill Inn. The guests are impressed with the changes and express their pleasure with the new menu and renovated rooms. John and Laura are also grateful for Ramsay's help and express their newfound motivation to run a successful hotel.

Overall, the first episode of Hotel Hell season 1 showcases the struggles of a family-owned hotel and Ramsay's ability to turn it around. It highlights the importance of keeping up with industry standards and proper management techniques.