Ep 3. Sunnyside

In season 5, episode 3 of The Hotel Inspector, the focus is on Sunnyside, a Bed and Breakfast located in the seaside town of Littlehampton, West Sussex. Host Alex Polizzi is called in by the owner, Prabhjot Bhambra, who is struggling to make a success of the business.

The episode begins with an introduction to Prabhjot, who reveals that she used to be a pharmacist but decided to leave that career behind and purchase Sunnyside when it came up for sale. She admits that she had no prior experience running a B&B and is struggling to fill the rooms and make a profit. Alex arrives and checks in, giving viewers a glimpse of the property's dated decor and lackluster amenities.

As Alex begins her inspection, it becomes clear that there are several issues that need to be addressed in order to improve Sunnyside's reputation and attract more guests. The first issue is the cleanliness and upkeep of the property. Alex discovers that Prabhjot is struggling to keep up with the workload of running the B&B on her own, and as a result, the rooms and communal areas are not as clean and tidy as they should be. Alex advises Prabhjot on how to streamline her cleaning process and hire additional help if necessary.

The second issue is the lack of attention to detail in the decor and furnishings. Alex notes that the rooms are cluttered and outdated, with mismatched furniture and bedding. She suggests that Prabhjot invest in new bedding and towels to give the rooms a fresh, modern look, and declutter the rooms to create more space and a better sense of flow.

The third issue is the quality of the breakfast offering. Alex tries the breakfast herself and finds that the food is uninspired and lacking in flavor. She suggests that Prabhjot invest in higher-quality ingredients and experiment with new recipes to create a more memorable breakfast experience for guests.

Throughout the episode, Alex works closely with Prabhjot to implement these changes and improve the overall guest experience at Sunnyside. She also offers advice on marketing and pricing strategies to help Prabhjot attract more guests and increase revenue.

By the end of the episode, viewers are treated to a transformed Sunnyside, with cleaner, more modern rooms, improved breakfast offerings, and a more focused and motivated owner. Prabhjot expresses her gratitude to Alex for helping her turn her struggling B&B into a thriving business, and viewers are left with the sense that Sunnyside has a bright future ahead.